Last updated: October 26, 2023

Greetings, Creatures of the Night!

Welcome to Costume Decor Hub, your premier destination for all things macabre and horrifyingly delightful. We understand that even the most carefully selected items might not always be the perfect fit for your haunted abode or ghoulish attire. That’s why we’ve crafted this comprehensive guide to our shipping and returns policies to ensure your experience with us is as seamless as a phantom’s glide through the night.

SHIPPING INFORMATION

We dispatch our terrifying treasures from our haunted warehouse to destinations worldwide (excluding some remote areas and parts of Asia).

Order Processing

All orders require 1-2 business days for our ghouls to carefully package your items before they begin their journey to you.

Shipping Methods

  • Standard Shipping – $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipping
  • Free Shipping – Available for orders over $50 via EMS
    • Delivery within 15-25 business days after shipping

Please note that shipping times are estimates and may vary depending on your location and customs processing.

RETURN & EXCHANGE POLICY

We accept returns and exchanges for most items within 15 days of your receipt of the package.

Eligibility Requirements

To be eligible for a return or exchange, your item must be:

  • In its original condition, unworn and unused
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items from our macabre collection cannot be returned:

  • Fangs & Teeth (for obvious hygienic concerns)
  • Costume Accessories that have been opened or used
  • Drinkware that has been used
  • Any item that is not in its original condition, is damaged, or shows signs of wear

THE RETURN PROCESS

Follow these steps to initiate your return or exchange:

  1. Contact Our Support Wraiths: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Await Instructions: Our support team will respond within 2 business days with a Return Authorization Number and shipping instructions.
  3. Package Your Item: Securely package the item in its original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our lair at:
    Costume Decor Hub Returns
    1451 Clay Street
    Indianapolis, IN 46219 USA
  5. Processing: Once we receive your return, we will inspect it and process your refund or exchange within 5-7 business days.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.

REFUNDS

After we receive and inspect your return, we will initiate your refund. The refund will be applied to your original payment method:

  • Credit Card Refunds (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal Refunds: 3-5 business days to process

Please note that original shipping fees are non-refundable, and you are responsible for return shipping costs.

EXCHANGES

If you wish to exchange an item for a different size, color, or product:

  • Follow the same return process outlined above
  • Clearly state in your email that you would like an exchange and specify the desired replacement item
  • If the replacement item costs more than the returned item, you will need to pay the difference
  • If the replacement item costs less, we will refund the difference

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide a prepaid shipping label for the return.

RETURN REQUEST TEMPLATE

Use this template when contacting us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Support Wraiths,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return: [Product Name(s) and Quantity]

Reason for Return: [Please specify] [For exchanges only:] I would like to exchange for: [Product Name, Size, Color, etc.]

I confirm that the item(s) are in original condition with all tags and packaging.

Please provide further instructions for the return process.

Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number]

QUESTIONS?

If you have any questions about our shipping and returns policy, our support wraiths are lurking in the shadows, ready to assist:

Email: [email protected]

Address: 1451 Clay Street, Indianapolis, US 46219

Keep it spooky!
– The Costume Decor Hub Team